Being Paid To Participate? What Are your Employees Doing In Social Media?

2009 August 11
by Genuine

I wanted to just chime in on a post I was reading by Peter Kim and instead of hijacking his comment section I thought I would just jot down the thought I had when his post entitled "Should you be paid to participate in social media?" made me shout, "YES!"

"I would venture to guess that with 250 million people on Facebook there might be a few people talking about their jobs and where they work."

I know Peter was talking about your employees, but in our case we provide the person to handle your social media needs and therefore, we like to get paid.  It’s part of our business plan right under what we do.  This does make me think about social media as a service.  Many employees are doing what we outsource.  This is probably not a good post to be jotting down now that I think about it, but I wonder how many employees are participating in social media yet are not only not getting paid for it, but their employees have no idea that it is even taking place?  I have been saying this is the year of listening and I wonder how many employers are out there listening and stumble upon one of their own out and about evangelizing for the company? I would venture to guess that with 250 million people on Facebook there might be a few people talking about their jobs and where they work.  Is that on the clock time?  This is what spurred me to think of this post.  We get paid to post on various social networking sites on behalf of companies as their social media evangelist.  They may be getting this service free from their own.  How about your employees are they talking about you?  This appears to be another sub-heading in the year of listening thesis I seem to be writing in my head.

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The Content Cream Always Rises

2009 August 3
by Genuine

I was not sure how to discuss this in terms of how content seems to make its way to those that matter, but then I thought about the saw that Cream Always Rises to the Top.  Writing well is a great thing in blogs, but writing well is not always the most important thing.  Perhaps writing persuasively or writing for a certain purpose has the priority.  Many companies are merely looking for someone to keep fresh content on their site for purposes of good search results, or perhaps they are merely putting copy on a page because that was what some social media expert said they needed to do.  With that said, content is important for any of these functions.  Having someone that can write well is a good place to start, but they must also be good at be conversational in their writing, being persuasive and being engaging.  That is the real content of a blog or a site that wants to increase its readers.

I have seen some awesome web pages  all done up in beautiful flash and colors and well thought out user experiences.  I have seen them put great copy on the site, and have perfect grammar and sentence structure.  A nice photo that was well placed and captioned.  All of this is the best of content.  It is the rule that Content is King, and I won’t change that statement now, but I will say that the type of content is the important thing.  All of the above illustrates a perfectly executed plan for putting up a business site with all the right recipe.  The problem is it sits there and not a single person gets to find it because the content on the site is lacking.  Not the curb appeal of the site but the engagement.  A good blogger can provide engagement for your site.

A professional blogger can help your site rise to the top with the secret sauce to blogging.

An engaged blogger can rise to the top of the competition.  If a blogger or person handling your social media management is engaging with your customers, their cream will always rise to the top if they are doing it well.  Your site that you have painstakingly put together with all the bells and whistles will also add to the experience at that point.  Part of the problem is the adage of signal vs. noise.  If you don’t rise above the noise it matters not how well your site is crafted, it will never be discovered.  A professional blogger can help your site rise to the top with the secret sauce to blogging.  Engaging content.

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Only Successful Bloggers Need Apply

2009 July 22
by Genuine

It seems that there are many bloggers out there that believe that to be a professional blogger you only have to have a domain name a few extra moments in the day and the ability to put two sentences together.  I am afraid that this is not nearly enough.  If that were the case, I would have been John Elway.  That is the metaphor for me being a professional football player. I played football I wore number 6, and could throw the ball 60 yards with ease. I was not on the shortlist for the Broncos however. 

This job and career of blogging takes a talent.  I spoke earlier about wearing hats and other job descriptions and that is all part of the fabric of being a professional blogger, but it takes more than handing over a business card that says, "Professional Blogger."

"…it takes more than handing over a business card that says, "Professional Blogger."’

If you already have a successful blog, you know what I am talking about.  People like Brian Clark and Darren Rowse are not successful because they had cool URL’s to put up a blog and some adsense ads.  They had a talent, they worked really hard and put in their time.  I don’t want to scare anyone off and say, "you don’t have a chance," (just look at me for an instance as the anomaly) because that would not be the case.  I will tell you that when I go to look at you as a candidate to represent a company as its evangelist or social media maven, community manager or whatever the title may be, I look to see how successful you are in your own niche or in your own backyard. 

Being successful does not mean that you are holding up a check with your six figure earnings either.  That would probably mean you are not applying to be a representative of a company, and I might be asking you for the job.  I mean that you interact with your community.  Don’t have a community?  I’ll wait while you have you AHA moment.  You don’t need to be a hall of fame quarterback, but be able to run a huddle.  Sorry, I tend to speak in sports metaphors. 

Photo via Examiner.com

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A Copywriter Does Not A Blogger Make

2009 July 20
by Genuine

I often talk about the job description of a professional blogger and when people ask me about that description, they ask if this the job of a writer, a networker, a advertiser or a web designer?  My response to them is usually along the lines of, "Yes."  It gets the same reception as when your lawyer responds to your all important Yes or No question with "It depends."  Most professional bloggers wear many hats. I was reading recently over at SEOmoz.com and they discussed some of the same issues about getting a job as an SEO copywriter.  Ms. Langdon in the piece writes a disclaimer:

"This post is a fairly simple checklist for copywriters who need to be able to walk the SEO walk. It’s pretty top level but I’ve made sure to link out to essential resources."

I would argue that copywriters cannot jump in and swim in the blogging pool.  Blogging is a skill that can be taught yes, but to say that a copywriter is a good blogger is a false statement in my opinion.  Yes, over time they can be trained in the ways of being a blogger like most of us were trained in being a blogger. I will also say that not all bloggers are good copywriters.  I myself am not the person you want teaching copywriting 101.  My grammar is poor, my spelling is often worse and I never seem to have the proper words to get across what I am wanting to say.  Good copywriters are a great commodity.  Copywriters often make some of the best professional bloggers that is true as she states:

"Content is king. Another tattoo for the back of your eyelids. And, crucially, this is why you’re getting hired to write about your Top 10 Favourite Bond Villains. Content that ranks on search means content that ranks naturally in the search engines."

"Content is King has been the war cry of all SEO professionals…"

Content is King has been the war cry of all SEO professionals and certainly someone that is good at make that their kingdom has a leg up on their competition.  This post is written from the perspective of copywriters and from the SEO point of view which are two very important segments in our world as professional bloggers.  I would say that this is not only a post that should be read by the person looking for a blogging job, but also for the person that is hiring a professional.  These are some points that should be covered when you are offering a job to a blogging professional. 

photo via Joe Shlabotnik

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Media Costs: The Difference Between Journalism and Bloggers

2009 July 15
by Genuine

One of the things that we are seeing in the news and in blogs and across every other medium is the fact that "old media" is dead and "new media" is taking over.  One of the things that is discussed is the fact that old media is dying because their revenue is going away.  Where is it going?  It is headed towards the next big thing, online media, which we refer to now as "new".  So how is the news changing?  It is changing not so much in the items being reported, but it is taking a whole new shape in how and where.  So why is new media being successful?  I have to think that one of the reasons is–costs.

An average journalist according to the graph I found at Payscale is as follows:

Now multiply that by say a staff of an average of perhaps 20 writers.  Now factor in the brick and mortar place they show up for work, and all of the departments that support that and you have quite a large infrastructure of "costs." 

When blogging fist took hold in the laste 90′s and the early part of this century, it was new and exciting and many were learning their craft at how to be a citizen reporter.  We all saw new talent rise to the top like in any business.  They learned how to monetize their talents to some degree, and we saw businesses popping up all over trying to leverage this talent and "new media".

Old Media is taking that large champagne taste and trying to fit it into a beer budget.

Today we have seen the emergence of companies like Weblogs, Inc., and b5Media and others that have taken those talented bloggers and turned them into their counterparts.  This is the new "old media" model.  The difference is in all of this is perhaps they are not charging the inordinate amount of money for advertising for one and the payment of bloggers is another issue.  Bloggers in my experience are not making near the salaries that we see above. If they are they are working at some of the places like TechCrunch and Gizmodo or other large high trafficked sites.

Deb Ng mentioned over at the Blog World Expo Blog her own take on the issues related to Old Versus New in the media realm.  She sees the difference and I make a note of it here:

In case you haven’t been at this “media” thing as long as me, here are a few comparisons:

Old Media: Pay a freelance writer $1 per word to research, interview and write up an expert article. Publish and pay six months to a year later.

New Media: Pay freelance blogger $1 per post to Google and rewrite someone else’s researched, expert article. Publish and pay on the same day.

The problem for old media companies is they are trying to put their square peg in a round hole.  Old Media is taking that large champagne taste and trying to fit it into a beer budget.  There is no way they can compete.  I wish now that bloggers would have stepped up and asked for the money that journalists were getting in their field.  It would certainly have leveled the playing field for old media.  Now we clamor for the ability to demand new salaries and more money as bloggers.  We have set the bar a little low.

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Hiring a Blogger To Be Your Community Manager

2009 June 29
by Genuine

Deb Ng has experience as a community manager and I know of other community managers as well in other companies and they all have one thing in common, they are excellent bloggers.  Deb recently wrote a blog post about community managers and how not to treat them when in an employment situation.  This is a good post and over all sketch at how companies should look at the position.  Don’t set you community manager up to fail is the gist of the post and to blindfold them and handcuff them it is really tough to do your job.

Bloggers are natural conversationalists.  They need to be able to keep up with the conversation and contribute to that conversation.  The thing they most need is knowledge of the subject and they need to have things to discuss, they need to have answers and they need to have expertise in what the conversation entails.  If this is not something that a social media manager or community manager offers, one they should be talking about you or your company and two they are ultimately going to fail at their job.

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Time: A Huge Commodity in Social Media

2009 June 26
by Genuine

I have been wondering about time lately.  Where do I get it and how can I make more of it.  It seems as though this is the gold standard in my business this days.  I wake up early go to bed late and never seem to leave the keyboard yet I never seem to be in the cockpit of this craziness long enough.  Part of the problem is I love the world of social media and always feel like I need to have a hand in it.  I often joke about the idea of having a USB port installed in my forehead to stay connected longer and more focused.  I didn’t see that chapter in Tim Ferris’ book about the 4 hour work week.  I try to work the four hour work week into an hour time slot into my already 80 hour week.

I talk to many businesses and they all seem to have the same problem.  The business owner or person leading the charge  always feels as though there is never enough time in the day to get all of it done.  Part of my problem is my infrastructure.  I have myself and that is about it when it comes to the "organization".  Yes I have an assistant that can help with some of the small stuff but my core business runs on me, myself and I.  This can be a problem.  I tried yesterday to get some reading done on blogs, RSS and other social networks and go back to writing and doing some of the things that I have ignored over the last few weeks since I have been traveling and I really enjoyed that luxury.  The problem with having that luxury is you have to pay for it somewhere.  I look today over my calendar after doing that and I had to jam my schedule with phone calls and other areas that need to catch now that I spent the day hooked into my network.  Obviously, time plays a big part in how you lay out a plan for your social media program.  I see social media as a commitment to doing it day in and day out.  Not something that can be done just now and then (please do  not look  at me when I preach this – do as I say not as I do).

The best way is to balance all of the activity and prioritize.  Yes, that is like telling my kids to clean their room.  It all works well in theory, but when it comes down to execution that is another thing entirely.  I try to help businesses with their social media plans and how they can work it into their already tough to crack schedules.  I need to take a page out of my own book.  Perhaps I need to hire my own social media manager.  Anyone need a low paying high intensity job for little to no praise with little to no guidance?  I have the job waiting here for you.

Photo via Leo Reynolds

Personal vs. Professional Blogging

2009 May 14
by Genuine

I have been trying to explain to myself, perhaps even come up with excuses about why I haven’t updated my own personal blog, why I am a professional blogger and my own blogs are completely suffering from lack of attention.  It has to do with professional blogging versus personal blogging.  I started out as a personal blogger.  The personal hobby as it started then became a passion.  I love it.  Then I found a way to take my passion and make into a way I could earn money doing it.  That to me was a bonus.  As is with everything it seems I took that to the next level and then the next and so on until finally now I am a business owner doing it as a career.  This is where I forget about the old days and talk about how hard this fun passionate thing has become.

We all have heard me say I am like the saw about the cobbler’s son not having shoes and that is more of an excuse than I care to admit to, but on this occasion it is true.  I must first sit down and pound out a blog post for a client and by the time I get done with the blogging for the pay, the blogging for the fun seems not so fun anymore.  I had that same experience as a ski patrolman here in Colorado.  I loved to ski.  I then made it a job and it was not so fun anymore.  We always talk about doing what we love.  But what happens when your love becomes a job?  I am still wondering about this myself as I sit here and finally put my thought down here at a blog that has been completely neglected.  It seems that most of my epiphanies and all gone to client posts and this one gets the leftovers.  I guess if nothing else, a little whining now and then is easy to write about too.

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America's Newest Profession: Bloggers for Hire!

2009 April 23

Perhaps Thord Daniel Hedengren of the Blog Herald has said it best:  Blogging probably is America’s Newest Profession, and it shows.

Over at The Wall Street Journal’s Busines website, Mark Penn states that there are almost as many people making their living as bloggers as there are lawyers.

There are, of course, those who disagree with this statement, but I am not one of those.  I think Penn is correct.

Here is the Wall Street Journal article.  What do you think of it?  Is Penn’s view of paid bloggers accurate?  Please.  Give us YOUR take on this! Let the comments commence:

In America today, there are almost as many people making their living as bloggers as there are lawyers. Already more Americans are making their primary income from posting their opinions than Americans working as computer programmers or firefighters.

Paid bloggers fit just about every definition of a microtrend: Their ranks have grown dramatically over the years, blogging is an important social and cultural movement that people care passionately about, and the number of people doing it for at least some income is approaching 1% of American adults.

The best studies we can find say we are a nation of over 20 million bloggers, with 1.7 million profiting from the work, and 452,000 of those using blogging as their primary source of income. That’s almost 2 million Americans getting paid by the word, the post, or the click — whether on their site or someone else’s. And that’s nearly half a million of whom it can be said, as Bob Dylan did of Hurricane Carter: “It’s my work he’d say, I do it for pay.”

This could make us the most noisily opinionated nation on earth. The Information Age has spawned many new professions, but blogging could well be the one with the most profound effect on our culture. If journalists were the Fourth Estate, bloggers are becoming the Fifth Estate.

Comparing Job Numbers in America

Lawyers 555,770
Bloggers 452,000
Computer Programmers 394,710
CEOs 299,160
Firefighters 289,710

Source: Bureau of Labor Statistics

What started as a discussion forum for progressive politics and new technologies has now been applied to motherhood, health care, the arts, fashion, dentistry — and just about every other imaginable area of life. What started as a hobby and an outlet for volunteers is becoming big business for newly emerging sites, for companies that now depend upon their reviews and for the people who work in this new industry.

All this fits with the trend toward Opinion TV. Less and less of our information flow is devoted to gathering facts, and more and more is going toward popularizing opinion. Twenty-four-hour news channels have been replaced by 24-hour opinion channels. The chatter is the story.

Demographically, bloggers are extremely well educated: three out of every four are college graduates. Most are white males reporting above-average incomes. One out of three young people reports blogging, but bloggers who do it for a living successfully are 2% of bloggers overall. It takes about 100,000 unique visitors a month to generate an income of $75,000 a year. Bloggers can get $75 to $200 for a good post, and some even serve as “spokesbloggers” — paid by advertisers to blog about products. As a job with zero commuting, blogging could be one of the most environmentally friendly jobs around — but it can also be quite profitable. For sites at the top, the returns can be substantial. At some point the value of the Huffington Post will no doubt pass the value of the Washington Post.

The barriers to entry couldn’t be lower. Most bloggers for hire pay $80 to get started, do it for about 35 months, and make a few hundred dollars. But a subgroup of these bloggers are the true professionals who work at corporations, serve as highly paid blogging consultants or write for sites with substantial traffic.

Pros who work for companies are typically paid $45,000 to $90,000 a year for their blogging. One percent make over $200,000. And they report long hours — 50 to 60 hours a week.

As bloggers have increased in numbers, the number of journalists has significantly declined. In Washington alone, there are now 79% fewer DC-based employees of major newspapers than there were just few years ago. At the same time, Washington is easily the most blogged-about city in America, if not the world.

Almost no blogging is by subscription; rather, it owes it economic model to on-line advertising. Bloggers make money if their consumers click the ads on their sites. Some sites even pay writers by the click, which is of course a system that promotes sensationalism, or doing whatever it takes to get noticed.

The United Kingdom has just had a major scandal in which an official at 10 Downing Street had planned to leak to a friendly blogger all sorts of lurid stories about the Conservatives, complete with descriptions of secret sex tapes. But all of it was to be made up, and the friendly blogger who was going to post it all thought it was an “absolutely brilliant” idea. Someone blew the whistle, but had the plot gone through, this blogstorm could have played a major role in the upcoming election.

As a political pollster, I always observed that the poll that often got the most coverage was the one that was different from the others, regardless of whether it was right, or whether the pollster had any track record. This is true with opinions, too: those on the extreme right or left, or those that are the most titillating, seem to drive the most traffic through their sites. The center doesn’t seem to have either the edge or the passion to grab the same kind of traffic.

The implications of bloggers for hire are substantial. While many bloggers probably support unionization in general, they have no union of their own. Most have no benefits, yet they work long hours in front of computer screens which could cause a variety of health ailments. And the owners of the big sites most often pay their bloggers as freelancers, avoiding all of those taxes and benefits that newspapers have to pay for their writers.

For now, bloggers say they are overwhelmingly happy in their work, reporting high job satisfaction. But what happens if they, too, lose work; are they covered by unemployment insurance if tastes change and their sites go under? Are they considered journalists under shield laws? Are they subject to libel suits? Are there any limits to the opinions they churn out, or any standards to rein them in? Is there someone to complain to about false blogs or hidden conflicts? At the recent Consumer Electronics Show, Panasonic outfitted bloggers with free Panasonic equipment; did that affect their opinions about the companies they wrote about? There are more questions than answers about America’s Newest Profession.

It is hard to think of another job category that has grown so quickly and become such a force in society without having any tests, degrees, or regulation of virtually any kind. Courses on blogging are now cropping up, and we can’t be far away from the Columbia School of Bloggerism. There is a lot of interest now in Twittering and Facebooking — but those venues don’t offer the career opportunities of blogging. Not since eBay opened its doors have so many been able to sit at their computer screens and make some money, or even make a whole living.

And with millions of human-hours now going into writing and recording opinion, we have to wonder whether being the blogging capital of the world will help America compete in the global economy. Maybe all this self-criticism will propel us forward by putting us on the right track and helping us choose the right products. Maybe it will create a resurgence in the art of writing and writing courses. Or serve as a safety net for out of work professionals in the crisis. But for how long can nearly 500,000 people who are gradually replacing whole swaths of journalists survive with no worker protections, no enforced ethics codes, limited standards, and, for most , no formal training? Even the “Wild West” eventually became just the “West.”

Mark Penn Responds:

People have raised questions about the calculations on the numbers of bloggers for hire. First, I was surprised at how few studies there are on this and I believe there definitely should be more. So perhaps in the future I will do some original research, but for this piece we took the best we could find and referenced every number so people would know where they came from.

There is no question that the blogosphere, fast-growing as it is, has yet to nail down one way to measure itself or gauge its activity. But the most comprehensive sources we could find, conducted by reputable professionals, say there are over 22 million bloggers out there; and that 2% of bloggers are making their living blogging. Do the math, and you get roughly 450,000. It’s a fast-growing group and we ignore their needs, and influence, at our peril.

As far as the $75,000, the Technorati report says that of those bloggers who had 100,000 or more unique visitors, the average income is $75,000. True, it’s not the median, but it is the average. We can quibble about how easy it is to make this kind of money — but the point is, the huge potential is there.

Here are some further details on the sources and calculations:

The Technorati Poll — The methodology stipulates that in order to qualify for the survey, Technorati “state of the blogosphere” respondents needed to be bloggers over 18 years old. The survey was hosted by Decipher Inc., was in the field from July 28, 2008 through August 4, 2008, and received 1,290 completed responses from 66 countries. Survey design and analysis was conducted by Dr. Michele Madansky and Polly Arenberg. Dr. Michele Madansky runs a media and market research consultancy specializing in online media and Internet startups. From 2003 to 2007, Michele was vice president of global market research for Yahoo! Polly Arenberg is a marketing strategist with more than 20 years of experience; her clients include Yahoo!, Microsoft and Flickr, as well as numerous start-ups.

The 2% of bloggers making a living comes straight from the Technorati Poll. The total number of bloggers–22.6 million–is supported by a research report from eMarketer (2% of 22,6 million is 452,000). This report was written in May 2008 by Paul Verna, a senior analyst there: “The Blogosphere report aggregates the latest data from marketing and communications researchers with eMarketer analysis to provide the information you need to make smart, accurate business decisions.”

The question of how much traffic it takes to make a living also comes from the Technorati report. We say it takes “about 100,000 unique visitors a month to generate an income of $75,000 a year” and Technorati states those who had 100,000 or more unique visitors the average income is $75,000

A Blog Post Begging For A Link: Do Your Marketing Skills Need Help?

2009 February 19
by Genuine

If this post was nothing more than a “link bait” post, I fell for it hook line and sinker.  I just had to point everyone in the direction of John Chow’s blog where a guest post by professional blogger David Risley puts to post a great article about how professional bloggers and certainly in my opinion bloggers that want to blog for pay from others should also be marketers.  This is a great statement:

I think the simple truth of the matter is that most bloggers suck at marketing.

“I think the simple truth of the matter is that most bloggers suck at marketing. They just don’t understand it. The traditional model of “post often, throw some ads up there, cash the checks” is a VERY slow road to a full-time income. That isn’t marketing.”

This is a great look at how I vet my bloggers and how I see them as marketers.  What are they doing to market their blog.  Those skills transfer over to being a great professional blogger. Are you a professional blogger that knows about how to market?

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